Welcome to Ask Mr. Minka. We have compiled a comprehensive list of Frequently Asked Questions. If after reading through this page your question is still not answered, you can fill in our
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How do I purchase a replacement shade/glass?
Contact place of purchase to order item. If the store does not carry the item, they can special order it for you.
What do I do if I need more chain on my chandelier?
Determine how much chain you will need. The standard length included with our chandeliers is 6 feet of chain. After determining the additional length you need advise the store when purchasing. It can then be special ordered with additional chain to your specification.
What if I can’t find an item on the website?
Contact a distributor nearest you with the item number and description. Or you can send an email to Mr. Minka with the item number and description. We will do our best to assist you.
Can I order a product in a different finish than what is shown?
Unfortunately not. All of our products are available only in the finishes shown.
I need instructions for my electrician to install my fixture.
Please send Ask Mr. Minka an email with the item number and description and we will send you instructions as needed.
Do you make bath accessories to match your bathroom lights?
No, we do not.
I am missing parts. How do I replace them?
Return to the distributor where you purchased the item. All of our distributors are able to provide you with missing parts or they can special order them for you.
I have a sloped ceiling. Will the fan hang straight?
Most of our Minka Aire ceiling fans are equipped with a universal hanging system made to hang from a vaulted ceiling up to a 29 degree pitch. In addition we also sell a slope hanging system kit for up to a 45 degree pitch. These kits are available for purchase at your local distributor.
Can I use a dimmer on my low voltage fixture?
Yes. However, make sure that you purchase a dimmer that can be used on a magnetic transformer and a dimmer that is also low voltage. Using the wrong dimmer can cause the bulbs to flicker resulting in a burned out transformer.
Can I use a dimmer with my fixture?
If the dimmer is used with our George Kovacs line, make sure to use a low voltage dimmer.
The Great Outdoors
Fixtures Series 1
Fixtures Series 4
Fixtures Series 6
Low Voltage GK Lightrail
Series 1 Shades
Series 6 Shades
Task Floor Lamp
Task Table Lamp